We do not accept returns for international orders. If you receive defective items please contact us via service@andenhud.com.

You can check the order status after logging to your account or track your package status on the logistics website.

For package sent to Hong Kong and Macau:
SF Express

For package sent to other countries:
Fedex

Some items from Anden Hud are not eligible for shipping outside of Taiwan.
Products stated “ Ship to Taiwan only” will have to be removed in order to proceed check-out.

Notice:
1. Certain items are not authorised to sell outside of Taiwan due to licensing agreements. We apologize for the inconvenience.
2. Free gifts are applied to orders shipped to Taiwan, Hong Kong and Macau only.

We accept payment by credit card, PayPal and Razer pay for international orders, and Cash on Delivery via SF Express services.
All transactions are processed in NTD. (New Taiwan Dollar).
For international orders, your financial institution will process a currency conversion after your transaction goes through.
Additional charges may be applied from the credit card company you used, such as foreign transaction fees and the currency conversion rate.

International shipping :

Asia Pacific
Australia
Brunei
Hong Kong
Indonesia
Japan
Macau
Malaysia
New Zealand /Philippines
Singapore
Thailand
North America
United States
Canada
Europe
France
Germany
Italy
Netherlands /United Kingdom

Delivery methods:

Hong Kong and Macau:
SF Express, Pickup at SF Stores, EF Lockers, Cash on Delivery by SF service.

Other countries:
Fedex.

Notice:
1. Besides Taiwan, Hong Kong and Macau, address information must be filled out in English according to the courier system.
2. Please fill in the correct postcode.
3. We’re unable to deliver to PO Box addresses.
4. Out-of-delivery surcharge will be applied if the shipments are requested to deliver to remote and less-accessible location.
5. Duties and taxes are different depending on the destination countries. Recipient is responsible to pay the charge to Fedex when receiving the package.
Payment for duties and taxes will be instructed by the local Fedex.
6. Effective 1, July 2021 VAT is charged on all commercials imported into the EU, regardless of value. Anden Hud is required to collect VAT on all orders imported into the EU countries at the time of order.
7. Free gifts are applied to orders shipped to Taiwan, Hong Kong and Macau only.